Cerulean Medical Institute is glad to offer complementary parking to its clients, located at the back of 550 West Avenue. Parking is accessed either through Raymer Avenue or West Avenue.

Code of Conduct

Please note, Cerulean Medical Institute is a scent free office space.  In respect for staff and clients, we would be grateful if you could help keep the air we share healthy and fragrance free.

Check In

Please register 10 minutes before your scheduled appointment time, giving yourself enough time to update your personal and medical information. Please bring in your personal health care card.

Missed appointments, cancellations and late arrivals

Please call us two business days in advance if you are unable to keep your appointment, in which case no charge will be made. If you miss your appointment or fail to show for your appointment without two business day notice, you will be charged a $200 late cancellation fee. To ensure optimal and effective treatment solutions to all of our patients, our care providers reserve the right to re-schedule and charge a late show fee for late arrivals of more than 10 minutes.

Payment, Refund & Return Policy

Depending upon the treatment, a deposit may be taken at the time of appointment booking. Payment in full is required for longer treatments eg. body contouring, skin tightening and laser resurfacing at the time of booking.  These payments are non-refundable and are payable at the time of appointment booking.  Payments are non-refundable for late cancellations and no shows.  Payments are non-refundable after procedures have been performed.  Skin care products by ZO® may be returned within 7 days of purchase for clinic credit after approval by the medical director.

At Cerulean Medical Institute, we are inspired by health and driven by proven results and look forward to welcoming you to our state of the art skin care clinic in Kelowna, BC.